Key Responsibilities: 

• Maintain schedules and ensure proper department coverage.
• Prioritize and schedule ticket queue
• Redirect or escalate issues appropriately
• Point of escalation for client and administration issues
• Monitor backlog issue progress to ensure key performance indicators (KPIs) are met
• Oversee the delivery of custom work (SOWs) on time, on budget with great service. 
• Supervise, organize, and execute repairs, delegating work to other technicians. 
• Oversee repair quality, productivity, and customer expectations. 
• Prepare and maintain presentation slides for customer service updates
• Collaborate and build relationships with clients, partners and field sales representatives 
• Participate in cross-function team projects for new implementation and conversions 

Qualifications: 

• Education: Typically, a relevant degree such as a Bachelor’s or Associate’s in Technical, Business, Finance, Accounting, Engineering, Computer Science, or a related field. 
• Process Improvement experience
• Excellent problem solving and analytical skills 
• Client relationship building experience
• Process oriented and results driven  
• Willingness to take the lead on internal projects  
• Familiarity with NPI and Computer Support KPIs 
• Ability to think and act under pressure
• SQL knowledge 
• Experience working with SAAS clients – SSO, whitelisting and security 
• Understanding of Stop Loss Industry
• Organized and able to prioritize team requirements 

Benefits: 

• Competitive salary and performance-based bonuses. 
• Comprehensive health, dental, and vision insurance plans. 
• Generous paid time off and holiday schedule. 
• 401(k) plan with company match. 
• Professional development opportunities and continuous learning culture.
• Collaborative and inclusive work environment. 

Key Responsibilities: 

• Customer Support Leadership
  • Lead, mentor, and manage the customer support team to ensure high performance and professional growth. 
  • Develop and implement customer support policies, procedures, and best practices to ensure consistent and high-quality service.

• Customer Satisfaction
  • Monitor and analyze customer satisfaction metrics to identify trends and areas for improvement.
  • Implement strategies and initiatives to enhance the overall customer experience and satisfaction. 
  • Act as an escalation point for complex or critical customer issues, ensuring prompt and effective resolution. 

• Operational Efficiency:
  • Streamline support operations to improve efficiency and effectiveness, including optimizing support workflows, tools, and systems. 
  • Monitor support team performance metrics and KPIs, and use data-driven insights to drive continuous improvement. 
  • Collaborate with cross-functional teams, including product management, engineering, and sales, to address customer feedback and improve product quality. 

• Training and Development: 
  • Develop and deliver training programs to ensure the support team is knowledgeable and skilled in handling customer inquiries and issues. 
  • Stay current with industry trends and best practices, and incorporate new knowledge into training and support processes. 

• Reporting and Analysis: 
  • Prepare and present regular reports on customer support performance, highlighting key metrics, achievements, and areas for improvement. 
  • Analyze support data to identify patterns and root causes of issues, and implement corrective actions as needed. 

• Customer Communication:
  • Maintain clear and proactive communication with customers, providing regular updates on issue resolution and product enhancements. 
  • Develop and maintain a comprehensive knowledge base and self-service resources to empower customers and reduce support demand. 

Qualifications: 

• Bachelor’s degree in Business, Information Technology, or a related field. 
• 5+ years of experience in customer support or customer service management, preferably within the SaaS or healthcare industry. 
• Proven track record of achieving high levels of customer satisfaction and operational efficiency, managing customer escalations. 
• Excellent leadership, communication, and interpersonal skills. 
• Strong problem-solving and analytical abilities, with a data-driven approach to decision-making. 
• Proficiency in customer support software and tools (e.g. HubSpot, Zendesk, Salesforce, etc.) 
• Ability to work effectively in a fast-paced, dynamic environment. 
• Experience in the self-funded health insurance sector is a plus. 

Benefits: 

• Competitive salary and performance-based bonuses. 
• Comprehensive health, dental, and vision insurance plans. 
• Generous paid time off and holiday schedule. 
• 401(k) plan with company match. 
• Professional development opportunities and continuous learning culture. 
• Collaborative and inclusive work environment. 

Key Responsibilities: 

• Strategic Planning: 
  • Develop and communicate a clear product vision and strategy aligned with Connexure’s goals and market opportunities. 
  • Conduct market research, competitive analysis, and customer feedback to identify and prioritize product opportunities specific to self-funded health insurance. 

• Product Development: 
  • Lead the end-to-end product lifecycle from concept to launch, including defining requirements, creating roadmaps, and managing backlogs. 
  • Collaborate with cross-functional teams, including engineering, design, marketing, and sales, to deliver innovative and customer-centric products. 

• Team Leadership: 
  • Mentor, coach, and develop a team of product managers, fostering a culture of continuous improvement and professional growth. 
  • Drive a high-performance culture by setting clear goals, providing regular feedback, and ensuring accountability within the team. 

• Stakeholder Management: 
  • Act as the primary point of contact for internal and external stakeholders, ensuring clear communication and alignment on product initiatives. 
  • Present product updates, performance metrics, and strategic plans to executive leadership and other key stakeholders. 

• Performance Monitoring:
  • Define and track key performance indicators (KPIs) to measure product success and identify areas for improvement. 
  • Utilize data-driven insights to make informed decisions and optimize product performance. 

Qualifications: 

• Bachelor’s degree in business, Computer Science, Engineering, or a related field; MBA or advanced degree preferred. 
• 7+ years of product management experience, with at least 3 years in a leadership role within a SaaS environment, preferably in the healthcare or insurance sector. 
• Proven track record of successfully launching and managing SaaS products. 
• Strong understanding of Agile methodologies and experience working in Agile development environments. 
• Excellent communication, presentation, and interpersonal skills. 
• Ability to think strategically and execute methodically. 
• Strong analytical and problem-solving skills, with a data-driven approach to decision-making. 
• Experience with product management tools (e.g., JIRA, Confluence, Aha!). 

 Benefits: 

• Competitive salary and performance-based bonuses. 
• Comprehensive health, dental, and vision insurance plans. 
• Generous paid time off and holiday schedule. 
• 401(k) plan with company match. 
• Professional development opportunities and continuous learning culture. 
• Collaborative and inclusive work environment. 

Key Responsibilities: 

• Client Relationship Management: Build and maintain strong, long-lasting relationships with clients, acting as their primary point of contact. 
• Onboarding and Training: Facilitate the onboarding process for new clients, providing comprehensive training and support to ensure successful implementation and adoption of our software. 
• Account Monitoring: Regularly check in with clients to monitor their usage and satisfaction with our software, addressing any concerns or issues promptly. 
• Client Feedback: Gather and relay client feedback to the product development team to inform future enhancements and improvements. 
• Performance Metrics: Track and report on key performance indicators (KPIs) related to client satisfaction, retention, and revenue growth. 
• Industry Knowledge: Stay informed about industry trends and developments in the stop-loss insurance market to provide valuable insights and recommendations to clients. 

Qualifications 

• Education: Typically, a relevant degree such as a Bachelors or Associates in Technical, Business, Finance, Accounting, Engineering, Computer Science, or a related field. 
• Proven experience as an Account Manager or in a similar client-facing role 
• Excellent communication and interpersonal skills. 
• Problem-solving mindset with a proactive approach to addressing client needs and challenges. 
• Ability to manage multiple accounts and projects simultaneously, prioritizing effectively. 
• Proficiency in using CRM software and other relevant tools. 
• Strong analytical skills with the ability to interpret data and make informed recommendations. 
• Understanding of Stop Loss Industry. 

Benefits: 

• Competitive salary and performance-based bonuses. 
• Comprehensive health, dental, and vision insurance plans. 
• Generous paid time off and holiday schedule. 
• 401(k) plan with company match. 
• Professional development opportunities and continuous learning culture. 
• Collaborative and inclusive work environment. 

Key Responsibilities: 

• CI/CD Pipeline Management: 
  • Design, implement, and maintain robust CI/CD pipelines to automate the build, test, and deployment processes for our microservices-based applications. 
  • Continuously improve and optimize CI/CD workflows to enhance efficiency, reliability, and speed of software delivery. 

• Code Repository Management: 
  • Manage and optimize code repositories, ensuring best practices for branching, merging, and version control. 
  • Implement tools and processes to streamline code review, integration, and collaboration among development teams. 

• Release Management: 
  • Develop and oversee the release management process, ensuring smooth and coordinated releases of new features and updates. 
  • Implement automated release management tools to facilitate seamless deployments and rollbacks. 

• Infrastructure Management: 
  • Design, deploy, and maintain scalable, secure, and highly available infrastructure to support our SaaS solutions. 
  • Utilize cloud platforms (e.g., AWS, Azure, GCP) to manage and provision infrastructure resources. 

• Monitoring and Performance Optimization: 
  • Implement monitoring and logging solutions to ensure the health, performance, and security of the production environment. 
  • Proactively identify and resolve performance bottlenecks and other operational issues. 

• Collaboration and Communication: 
  • Collaborate with development, QA, and operations teams to ensure alignment and smooth integration of DevOps practices.
  • Communicate effectively with stakeholders to provide updates on infrastructure status, deployment progress, and any issues. 

• Security and Compliance: 
  • Ensure compliance with industry standards and regulations, implementing security best practices in all DevOps processes. 
  • Conduct regular security audits and vulnerability assessments to safeguard the infrastructure and applications. 

Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or a related field; advanced degree preferred. 
• 7+ years of experience in DevOps engineering, with a focus on CI/CD automation, code repository management, and release management. 
• Strong expertise in CI/CD tools and platforms (e.g., Jenkins, GitLab CI, CircleCI). 
• Proficient in version control systems (e.g., Git) and repository management best practices. 
• Experience with cloud platforms (e.g., AWS, Azure, GCP) and infrastructure as code (e.g., Terraform, CloudFormation). 
• Solid understanding of containerization and orchestration technologies (e.g., Docker, Kubernetes). 
• Excellent problem-solving and troubleshooting skills. 
• Strong communication, collaboration, and interpersonal skills. 
• Experience in the healthcare or insurance sector is a plus. 
• Knowledge of security best practices and compliance standards (e.g., HIPAA) is preferred. 

 Benefits:

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off and holiday schedule.
• 401(k) plan with company match.
• Professional development opportunities and continuous learning culture.
• Collaborative and inclusive work environment. 

Key Responsibilities: 

• Understand requirements. develop and execute comprehensive test cases based on product requirements. 
• Automate necessary test cases for both UI and API testing 
• Perform manual testing of web application to identify defects and areas for improvement. 
• Collaborate with product owners and developers to reproduce, troubleshoot, and resolve issues identified during testing. 
• Collaborate with agile teams throughout the iterative software development process, including sprint planning, backlog refinement development and testing, ensuring quality is maintained at every stage.
• Automate test cases using industry-standard automation tools and frameworks. 
• Mentor junior members of the QA team and provide guidance on best practices.
• Stay current with emerging trends and technologies in software quality assurance. 

Qualifications 

• Bachelor’s degree in computer science or related field. 
• 5+ years of experience in software quality assurance. 
• Strong understanding of software testing principles, methodologies and best practices. 
• Proficiency in manual testing techniques and tools (Web, API, DB) 
• 3+ years of experience with automated testing tools such as Selenium, RestSharp, Postman or similar. 
• Knowledge of test management tools like JIRA, TestRail or Zephyr. 
• Familiarity with continuous integration/continuous deployment (CI/CD) pipelines. 
• Experience with agile development methodologies (Scrum, Kanban). 
• Solid understanding of web application development. 
• Excellent analytical and problem-solving skills. 
• Strong communication and collaboration abilities. 
• Ability to work effectively in a fast-paced, dynamic environment. 

Benefits: 

• Competitive salary and benefits package. 
• Opportunities for professional development and career growth. 
• Flexible working hours and a hybrid work model. 
• Collaborative and supportive work environment. 
• Exposure to cutting-edge technologies and innovative projects. 

Key Responsibilities: 

• Leadership & Strategy: 
  • Develop and implement IT and Security strategies that align with Connexure’s business objectives. 
  • Lead, mentor, and manage a team of IT professionals and security specialists, fostering a culture of excellence and continuous improvement. 
  • Establish, monitor, and report on key performance indicators (KPIs) to ensure the efficiency and effectiveness of IT and security operations. 

• IT Infrastructure Management: 
  • Oversee the management, optimization, and scaling of Connexure’s IT infrastructure, including cloud services, data centers, and networking systems. 
  • Ensure the performance, reliability, and scalability of IT systems to support business growth and operational needs. 
  • Manage cloud infrastructure costs, optimizing performance while maintaining cost-efficiency. 

• Security & Compliance: 
  • Develop and enforce security policies, standards, and procedures to protect Connexure’s data and IT assets. 
  • Ensure compliance with industry regulations and standards, particularly in the healthcare and insurance sectors. 
  • Conduct regular security assessments, audits, and penetration testing to identify and mitigate risks. 
  • Oversee incident response and disaster recovery planning, ensuring preparedness and rapid recovery from security incidents or IT failures. 

• Operational Excellence: 
  • Implement and manage KPIs to drive team performance and accountability in IT and Security operations. 
  • Lead IT and security projects from concept to completion, ensuring they meet timelines, scope, and budgetary requirements. 
  • Collaborate with cross-functional teams to integrate IT and security solutions with business processes. 

Qualifications: 

• Bachelor’s degree in Computer Science, Information Technology, or a related field; a Master’s degree is preferred.
• 15+ years of experience in IT and security management, with a focus on cloud infrastructure and cybersecurity. 
• Security certifications such as CISSP, CISM, or CISA are highly desired. 
• Proven experience in managing cloud infrastructure, with an emphasis on cost management and performance optimization. 
• Operational mindset with experience in managing teams through KPIs and driving continuous improvement. 
• Experience in the healthcare software industry or related fields is a strong plus. 
• Strong leadership, communication, and interpersonal skills. 
• Ability to excel in a fast-paced, dynamic environment and manage multiple priorities. 

 Benefits: 

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance plans. 
• Generous paid time off and holiday schedule. 
• 401(k) plan with company match. 
• Professional development opportunities and continuous learning culture. 
• Collaborative and inclusive work environment. 

Key Responsibilities

• Implementation Plan Execution: 
  • Spearhead implementation projects for clients, coordinating resources, setting timelines and expectations, and ensuring on-time delivery of the Company’s solutions that meet client needs.  
  • Collaborate closely with sales to understand pipeline of new customers, customer needs, internal requirements, and technical challenges. 
  • Collaborate closely with cross-functional teams, including sales, product management, IT, and customer success, to execute implementation plans that set our clients up for success.  
  • Conduct comprehensive training and knowledge transfer sessions, enabling clients' technical teams and end-users to effectively utilize and administer our cutting-edge solutions.  
  • Complete new customer implementations thoroughly and timely, driving a smooth handoff to the customer success team.  
• Customer Engagement and Support:
  • Foster strong relationships with new clients to build credibility and trust, serving as a trusted advisor throughout the implementation process and beyond, addressing questions/concerns, and providing ongoing support.  
  • Provide hands-on technical support and guidance to new customers during the implementation process, ensuring successful adoption of the Company’s solutions and a smooth transition to customer success. 
  • Gather feedback from clients, identifying foundational pain points, and collaborating with product teams to drive continuous improvement and shape the future of our industry-leading solutions 
  • Attend a small number of industry events and onsite client meetings.  
• Product Expertise: 
  • Develop and maintain an in-depth understanding of the company's three software products, features, functionalities, and technical specifications. 
  • Develop and maintain an ability to confidently deliver comprehensive product demos and training for the company’s three software products.  
  • Stay up to date with product roadmaps, updates, and new releases to ensure accurate and current knowledge. 

 Qualifications:

• Proven experience (5+ years) in an implementation, project management, or technical consulting role, preferably in the self-funded medical insurance industry.
• Strong technical knowledge and hands-on experience with implementing software products.  
• Excellent communication and presentation skills, with the ability to explain complex concepts to non-technical audiences. 
• Strong problem-solving and analytical skills, with the demonstrated ability to execute implementation plans and guide customers effectively. 
• Familiarity with system integration, implementation processes, and software development. 
• Willingness to travel as needed to support sales, new client engagements, and industry events. 
  

Benefits:

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance plans. 
• Generous paid time off and holiday schedule. 
• 401(k) plan with company match. 
• Professional development opportunities and continuous learning culture. 
• Collaborative and inclusive work environment. 
•  

Key Responsibilities:

• Software Architecture & Strategy 
  • Lead the re-architecture and migration of legacy systems to modern, scalable platforms. 
  • Design and implement microservices-based architectures to enhance system modularity and resilience. 
  • Oversee the complete software development lifecycle, from ideation through to deployment and support. 

• Product Development 
  • Spearhead the inception and launch of new software products, aligning with business goals and market demands. 
  • Collaborate with product management to translate business requirements into technical solutions. 

• Leadership & Team Development 
  • Build and mentor a high-performing development team, fostering a culture of innovation, accountability, and continuous learning. 
  • Drive initiatives to improve developer productivity, leveraging tools, processes, and methodologies that streamline workflows. 

• AI/ML Integration 
  • Guide the integration of AI and machine learning technologies into Connexure’s product suite to drive innovation and efficiency across various business verticals. 
• Technical Governance
  • Establish and enforce best practices for coding, testing, and deployment to ensure the delivery of high-quality, scalable software. 
  • Stay abreast of emerging technologies and software development trends, ensuring Connexure remains at the cutting edge of SaaS innovation. 

Qualifications

• 12+ years of software development experience, with a minimum of 5 years in a senior leadership role. 
• Proven track record of leading ground-up rewrites and migration projects. 
• Deep experience with vertical SaaS solutions and understanding of industry-specific challenges. 
• Strong expertise in designing and implementing microservices architectures. 
• Experience in AI/ML technologies and applying them in various business functions. 
• Excellent leadership and communication skills, with the ability to manage cross-functional teams and align technical initiatives with business objectives. 

Benefits: 

• Competitive salary and benefits package. 
• Opportunities for professional development and career growth. 
• Flexible working hours and a hybrid work model. 
• Collaborative and supportive work environment. 
• Exposure to cutting-edge technologies and innovative projects.